From 1 June, all customer enquiries will be handled by a new commercial partner Sitel UK.

The new contract will see a number of changes for customers. These changes help the government reduce costs and ensure those who benefit directly from the UK immigration system make an appropriate contribution. https://www.gov.uk/government/news/customer-enquiry-service-changes

For more information on visa and immigration, please visit https://www.gov.uk/government/organisations/uk-visas-and-immigration.